Refund Policy
RETURN AND REFUND POLICY
Effective August 5, 2026
This policy describes the terms under which the Customer may return a product purchased on the aureaglow.eu website and receive a refund. It supplements the General Terms and Conditions of Sale, which can be accessed from the website’s footer.
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ARTICLE 1 — STATUTORY RIGHT OF WITHDRAWAL
In accordance with Articles L.221-18 et seq. of the Consumer Code, the Customer has fourteen days from the date of receipt of the product to exercise the right of withdrawal, without having to provide a reason for the decision or incur any costs other than those provided for by law.
When multiple items from the same order are delivered separately, the time period begins upon receipt of the last item.
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ARTICLE 2 — HOW TO NOTIFY YOUR CANCELLATION
Before returning any items, the Customer must notify us of their decision to cancel the purchase by means of a clear and unambiguous statement addressed to:
AUREA GLOW — Kenjy JEAN-VOLDEMAR
31790 Saint-Jory, France
contact@aureaglow.eu
The Customer may use the standard withdrawal form provided at the end of the Terms and Conditions, or any other written document that clearly expresses the Customer’s intention to withdraw.
Simply returning the product without prior notice is not sufficient to exercise the right of withdrawal.
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ARTICLE 3 — RETURN POLICY
After notifying us of their decision, the Customer must return the product within a maximum of fourteen days following such notification.
The product must be:
- returned in its entirety, with all original accessories, manuals, and components;
- in a condition that allows it to be resold;
- in its original packaging, whenever possible.
The Customer may be held liable in the event of damage to the product resulting from handling other than that necessary to determine its nature, characteristics, or proper functioning.
Before shipping any items, the Customer is asked to contact customer service at contact@aureaglow.eu to obtain the applicable instructions and return address.
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ARTICLE 4 — RETURN SHIPPING COSTS
The Customer is responsible for the direct return shipping costs, except in the following cases, in which AUREA GLOW will cover them:
- Product error attributable to the Seller;
- Defective product or product that does not match the order;
- Coverage expressly stated by the Seller at the time of return.
The Customer is advised to use a tracked shipping method and, if applicable, to insure the shipment. Proof of shipment must be retained until the refund is processed.
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ARTICLE 5 — EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal may not be exercised, in particular, for:
- products manufactured according to the Customer’s specifications or significantly personalized;
- products that are likely to deteriorate or expire rapidly;
- products that have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection, provided that the legal conditions for this exclusion are met.
This last exception applies specifically to certain cosmetics and accessories that come into direct contact with the skin. It does not automatically apply to every opened product: it assumes that the product was originally sealed and that the seal was broken after delivery.
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ARTICLE 6 — REFUND
The refund covers the amounts paid by the Customer, including the initial shipping costs corresponding to the standard shipping method offered by the Seller.
Any additional charges resulting from the Customer's choice of a delivery method that is more expensive than the standard method will not be refunded.
The refund will be issued no later than fourteen days after the date on which the Seller is notified of the decision to cancel the purchase.
The Seller may delay the refund until the product has actually been recovered or until proof of shipment has been received, whichever occurs first.
Refunds will be issued via the same payment method used when placing the order, unless the Customer expressly agrees to a different method and provided that it does not incur any fees.
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ARTICLE 7 — RETURN OF A DEFECTIVE OR NON-CONFORMING PRODUCT
In addition to the right of withdrawal, the Customer is covered by the statutory warranty of conformity (Articles L.217-3 et seq. of the Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the Civil Code).
If a product is defective, damaged upon delivery, or does not match the order, the Customer is asked to:
- Contact customer service at contact@aureaglow.eu as soon as possible;
- Provide your order number;
- Attach photos of the product, the packaging, and, if applicable, the delivery slip.
A solution will be offered as soon as possible: repair, replacement, refund, or any other measure in accordance with the law. AUREA GLOW will cover the cost of returning a defective or non-compliant product.
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ARTICLE 8 — SPECIAL PROVISIONS FOR ELECTRICAL APPLIANCES
Electrical and electronic devices sold by AUREA GLOW may be returned under the right of withdrawal, provided they are returned complete, with all accessories (cables, chargers, adapters, instruction manuals), and in a condition that allows them to be resold.
Reasonable testing of the device does not affect your right of withdrawal. However, prolonged use resulting in visible wear and tear may result in a reduction of the refund to account for the product's depreciation.
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ARTICLE 9 — RETURN ADDRESS
The return address is provided by customer service upon request at contact@aureaglow.eu.
No returns should be sent without first obtaining confirmation of the correct return address, in order to avoid any risk of the package being lost or delayed.
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ARTICLE 10 — CUSTOMER SERVICE
For any questions regarding returns or refunds:
Email: contact@aureaglow.eu
AUREA GLOW strives to respond within five business days.
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Last updated: August 5, 2026
