Terms of Use
GENERAL TERMS AND CONDITIONS OF SALE
Effective August 5, 2026
These General Terms and Conditions of Sale, hereinafter the “GTC,” govern the sale of products concluded on the aureaglow.eu website between Kenjy JEAN-VOLDEMAR, a sole proprietor operating under the AUREA GLOW brand, hereinafter the “Seller,” and any natural person of legal age acting for purposes unrelated to their professional activity, hereinafter the “Customer.”
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ARTICLE 1 — IDENTIFICATION OF THE SELLER
Trade Name: AUREA GLOW
Operator: Kenjy JEAN-VOLDEMAR — Sole Proprietor
Address: 31790 Saint-Jory, France
SIREN: 101 547 651
SIRET: 101 547 651 00014
APE Code: 4791B — Mail-order sales via a specialized catalog
Legal status: sole proprietorship operating under the micro-enterprise regime
VAT: VAT not applicable, Article 293 B of the General Tax Code
Email address: contact@aureaglow.eu
The AUREA GLOW trademark is registered with the INPI under number 5222745
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ARTICLE 2 — PURPOSE AND SCOPE
These Terms and Conditions of Sale define the rights and obligations of the Seller and the Customer in connection with the online sale of products offered on the aureaglow.eu website, including LED masks, facial and body care devices, beauty accessories, and wellness products.
These terms apply to any order placed on the website by a consumer located in an area served by the Seller.
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ARTICLE 3 — ACCEPTANCE OF THE TERMS AND CONDITIONS
The Customer acknowledges having read these Terms and Conditions of Sale prior to confirming the order. Confirmation of the order implies full and unconditional acceptance of the Terms and Conditions of Sale in effect on the date of the order.
The Customer is encouraged to save or print these Terms and Conditions on a durable medium. The Seller reserves the right to modify the Terms and Conditions at any time. The Terms and Conditions applicable to an order are those in effect on the date the Customer confirms the order.
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ARTICLE 4 — PRODUCTS
The products offered for sale are those displayed on the aureaglow.eu website, while supplies last.
Each product is accompanied by a description outlining its key features. Customers are advised to review this description, the instructions for use, and any precautions or contraindications before placing an order or using the product.
Photographs and product images are provided for illustrative purposes only. They are not binding, provided that they do not misrepresent the product’s essential characteristics. Slight variations in color, finish, or appearance may occur.
AUREA GLOW products are intended for cosmetic, aesthetic, or wellness use. Unless expressly stated otherwise, they are not medical devices, cannot be used to make a diagnosis, and are not a substitute for medical advice, treatment, or follow-up care.
The Customer must follow the instructions for use, precautions, and contraindications listed on the website, on the product packaging, or in the product insert.
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ARTICLE 5 — AVAILABILITY
Product offers are valid as long as they are displayed on the website and while supplies last.
If a product is unavailable after the order has been confirmed, the Seller will notify the Customer as soon as possible. The Customer may then request a refund for the unavailable product or, with the Customer’s express consent, a replacement with an equivalent product.
The refund will be issued without undue delay using the same payment method used for the order, unless the Customer agrees otherwise.
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ARTICLE 6 — PRICE
Prices are listed in euros. Since the Seller is exempt from VAT, the following statement applies: “VAT not applicable, Article 293 B of the General Tax Code.”
Any shipping charges are specified before the order is finalized. The total amount due is displayed before the Customer confirms the order.
The Seller may change its prices at any time. The price charged is the price displayed at the time the order is confirmed. In the event of an obvious pricing error, the Seller may cancel the order after notifying the Customer and refunding any amounts paid.
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ARTICLE 7 — ORDERING PROCESS
To place an order, the Customer selects the desired products, adds them to their shopping cart, enters the necessary shipping information, and chooses a payment method. Before final confirmation, the Customer can review the order details and correct any errors.
The Customer must accept these Terms and Conditions before finalizing the order. Final confirmation is made by clicking a button that clearly indicates that the order entails an obligation to pay.
An order confirmation is sent to the email address provided by the Customer, summarizing the products ordered, their prices, any applicable fees, the shipping address, and the key contractual information.
The Customer must provide accurate, complete, and up-to-date information. The Seller shall not be held liable for any error or delay resulting from incorrect information provided by the Customer.
The Seller may refuse or cancel an order in the event of nonpayment, reasonable suspicion of fraud, obviously incorrect information, an unusually large order, or a prior dispute regarding payment for an order.
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ARTICLE 8 — PAYMENT
Payment is due at the time of order. The Customer may use the payment methods listed on the website.
Payments are processed by the secure payment providers listed on the website. AUREA GLOW does not have access to the Customer's full banking information.
The order is not definitively confirmed until the payment has been approved by the relevant service provider. If the payment is declined, the order cannot be fulfilled.
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ARTICLE 9 — DELIVERY
Products are delivered to the address provided by the Customer. It is the Customer’s responsibility to verify that this address is correct. The service areas, delivery methods, estimated delivery times, and applicable fees are listed on the website or during the ordering process.
The Seller agrees to deliver the order on the specified date or within the specified time frame. If no date or time frame is specified, delivery shall take place no later than thirty days after the contract is concluded.
In the event of a delay, the Customer may request in writing that the Seller make the delivery within a reasonable additional period. If delivery is not made within that period, the Customer may terminate the contract in accordance with the Consumer Code.
The Customer may immediately terminate the contract if the Seller refuses to deliver, if the delivery date was an essential term of the contract, or if it is clear that the Seller will not deliver within the agreed time frame. In the event of termination, the Seller shall refund the amounts paid within the time limits prescribed by law.
The risk of loss or damage to the products passes to the Customer when the Customer takes physical possession of the package. If the Customer chooses a carrier other than the one offered by the Seller, the risk passes when the product is handed over to that carrier.
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ARTICLE 10 — RECEIPT OF THE ORDER
The Customer is asked to check the condition of the package and the products upon receipt.
If a package is damaged, opened, incomplete, or contains a damaged product, the Customer is asked to file the appropriate claims with the carrier, keep the package and any damaged items, take photographs, and contact customer service at contact@aureaglow.eu as soon as possible.
The fact that the Customer does not file a claim with the carrier does not deprive the Customer of their rights under statutory warranties.
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ARTICLE 11 — RIGHT OF WITHDRAWAL
In accordance with Articles L.221-18 et seq. of the Consumer Code, the Customer has fourteen days to exercise his or her right of withdrawal without having to provide a reason for the decision.
The period begins on the day following the day on which the Customer, or a third party designated by the Customer other than the carrier, physically takes possession of the product. If multiple products from the same order are delivered separately, the period begins on the day the last product is received.
The Customer may exercise their right of withdrawal by using the standard form provided at the end of these Terms and Conditions or by means of any clear and unambiguous statement. The request must be sent before the deadline expires to:
AUREA GLOW — Kenjy JEAN-VOLDEMAR
46 rue Rossini, 31790 Saint-Jory, France
contact@aureaglow.eu
Simply returning the product without a clear and unambiguous prior notice is not sufficient to exercise the right of withdrawal.
After notifying the Seller of their decision, the Customer must return the product within fourteen days at the latest. The Customer is responsible for the direct costs of the return, unless the error was on the part of the Seller, the product is defective or nonconforming, or AUREA GLOW has expressly agreed to cover the costs.
Before returning any items, the Customer is asked to contact customer service to obtain instructions and the applicable return address. Products must be returned complete, with all accessories, instructions, and, if possible, their original packaging.
The Customer shall be liable only in the event of damage to the product resulting from handling other than that necessary to determine its nature, characteristics, and proper functioning.
The refund covers the amounts paid, including the initial shipping costs for the standard shipping method offered by the Seller. Additional costs resulting from the Customer’s choice of a more expensive shipping method will not be refunded.
The refund will be issued no later than fourteen days after the date on which the Seller is notified of the decision to cancel the purchase. The Seller may delay the refund until the product is returned or until proof of shipment is received, whichever occurs first.
The refund will be issued using the same payment method used when placing the order, unless the Customer expressly agrees to a different method and provided that the refund does not incur any fees.
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ARTICLE 12 — EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal may not be exercised, in particular, for:
- products manufactured according to the Customer’s specifications or significantly personalized;
- products that are likely to deteriorate or expire rapidly;
- products that have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection, provided that the legal conditions for this exclusion are met.
The hygiene-related exclusion does not automatically apply to any product that has been opened or tried. It may be invoked only when the product was originally sealed, the seal was broken after delivery, and the product can no longer be returned for objective reasons related to hygiene or health protection.
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ARTICLE 13 — STATUTORY WARRANTY OF CONFORMITY
The consumer has two years from the date of delivery of the goods to seek enforcement of the statutory warranty of conformity if a lack of conformity arises. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it arose.
The consumer is entitled to have the product brought into compliance through repair or replacement, under the conditions set forth in the Consumer Code. The product must be brought into compliance within a reasonable period of time—which may not exceed thirty days following the consumer’s request—and without causing the consumer significant inconvenience or expense.
The consumer may obtain a price reduction or rescission of the contract in the cases provided for by law, including when the seller or provider refuses to remedy the defect, when the remedy exceeds the statutory time limit, when the remedy causes significant inconvenience, when the defect persists despite an attempt to remedy it, or when the defect is sufficiently serious to justify an immediate price reduction or rescission of the contract.
The contract may not be rescinded if the lack of conformity is minor. Any period during which the item is out of service for repair or replacement suspends the remaining warranty period.
The statutory warranty of conformity applies regardless of any commercial warranty.
To exercise this warranty, the Customer may contact: contact@aureaglow.eu
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ARTICLE 14 — WARRANTY AGAINST HIDDEN DEFECTS
The Seller is also liable under the warranty against hidden defects in the item sold, in accordance with Articles 1641 et seq. of the Civil Code.
The Customer may invoke this warranty if the defect was hidden at the time of purchase, existed at the time of sale, and renders the product unfit for its intended use or significantly impairs its use.
In this case, the Customer may choose to return the product and receive a refund, or keep the product and receive a price reduction.
A claim arising from latent defects must be filed within two years of the discovery of the defect.
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ARTICLE 15 — USE, PRECAUTIONS, AND LIABILITY
The Customer must use the products in accordance with their intended use, the instructions, and the precautions provided. It is the Customer’s responsibility to check for any contraindications and, if in doubt, to consult a healthcare professional before use.
The Seller shall not be held liable for any damage resulting, in particular, from improper use, failure to follow instructions or contraindications, unauthorized modification or repair, impact, a fall, or lack of maintenance, use with incompatible accessories, or use for professional purposes when the product is intended for personal use.
No provision of these Terms and Conditions limits the Seller’s liabilities or warranties from which the Seller cannot legally exempt itself.
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ARTICLE 16 — CUSTOMER SERVICE AND COMPLAINTS
For any questions, requests, or complaints, the Customer may contact:
Email: contact@aureaglow.eu
Mailing address: 46 rue Rossini, 31790 Saint-Jory, France
The Customer is asked to provide their order number and to attach any relevant documents, including photographs in the event of a damaged or non-conforming product.
AUREA GLOW strives to respond within five business days. This timeframe is approximate and does not affect the Customer’s legal rights.
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ARTICLE 17 — CONSUMER MEDIATION
In the event of a dispute, the Customer must first submit a written complaint to AUREA GLOW’s customer service department at contact@aureaglow.eu.
If the dispute cannot be resolved amicably, in accordance with Articles L.612-1 et seq. of the Consumer Code, the consumer Customer may seek the assistance of a consumer mediator free of charge. The Seller will provide the Customer with the contact information for the appropriate mediator upon request sent to contact@aureaglow.eu.
The Customer may also submit a claim to the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
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ARTICLE 18 — PERSONAL DATA
Personal data collected in connection with orders is processed in accordance with the Privacy Policy, which can be accessed from the website's footer.
Subject to the terms set forth in applicable regulations, the Customer has the right to access, correct, delete, restrict, object to, and, where applicable, request the portability of their data. To exercise these rights, the Customer may write to contact@aureaglow.eu.
The Customer may also file a complaint with the CNIL.
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ARTICLE 19 — INTELLECTUAL PROPERTY
The AUREA GLOW trademark is registered with the INPI under number 5222745.
The elements of this website, including text, photographs, videos, graphics, logos, trade names, and visual elements, are protected by intellectual property laws. Any unauthorized reproduction, display, distribution, adaptation, or use, in whole or in part, is prohibited, subject to the exceptions provided by law.
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ARTICLE 20 — FORCE MAJEURE
The Seller shall not be held liable for any failure or delay resulting from a force majeure event as recognized by French law and case law.
If the impediment is temporary, performance of the obligation is suspended for the duration of the impediment, unless the delay justifies termination of the contract. If the impediment is permanent, the contract may be terminated in accordance with the law.
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ARTICLE 21 — MISCELLANEOUS PROVISIONS
If any provision of these Terms and Conditions is declared invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The affected provision shall, to the extent possible, be replaced by a valid provision having a similar economic and legal effect.
The electronic records stored in the Seller’s systems and those of its service providers under reasonable security conditions may be used as proof of orders, payments, and communications between the parties. The Customer is advised to retain the order confirmation, the invoice, and these Terms and Conditions.
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ARTICLE 22 — GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by French law, subject to any mandatory provisions that provide greater protection and apply to Customers residing in another country.
In the event of a dispute, the parties shall first seek an amicable resolution. If no amicable agreement or mediation is reached, the consumer-client may bring the matter before one of the courts having territorial jurisdiction under the Code of Civil Procedure, or before the court of the place where the consumer-client resided at the time the contract was entered into or the harmful event occurred, where permitted by law.
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STANDARD WITHDRAWAL FORM
Please complete and return this form only if you wish to cancel your order.
For the attention of:
AUREA GLOW — Kenjy JEAN-VOLDEMAR
contact@aureaglow.eu
I hereby notify you of my withdrawal from the contract for the sale of the following product(s):
Product(s) involved: …………………………………………………………
Order number: …………………………………………………………
Ordered on: …………………………………………………………
Received on: …………………………………………………………
Consumer’s name: …………………………………………………………
Consumer’s address: …………………………………………………………
Date: …………………………………………………………
Consumer’s signature (only if submitting a paper copy): …………………………………………………………
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Last updated: August 5, 2026
